{ "ok": true, "pipeline_id": "ba-after-hours-intake-triage-workpaper-v2.4", "engine_version": "2.4.0", "system_status": "OPERATIONAL", "checked_at_ct": "2026-10-27 12:49:17 AM CT (UTC-5)", "total_runs_stored": 3, "telemetry": { "recent_runs_count": 3, "completed_runs_count": 3, "failed_runs_count": 0, "success_rate_pct": 100, "avg_end_to_end_latency_ms": 67, "citation_grounding_rate_pct": 100, "stage_latencies": [ { "stage_number": 1, "stage_id": "intake_agent", "stage_name": "Intake & Payload Validation (intake_agent)", "status": "OPERATIONAL", "avg_latency_ms": 14, "last_latency_ms": 15 }, { "stage_number": 2, "stage_id": "pricing_triage_agent", "stage_name": "Scope & Pricing Matrix Engine (pricing_triage_agent)", "status": "OPERATIONAL", "avg_latency_ms": 20, "last_latency_ms": 22 }, { "stage_number": 3, "stage_id": "workpaper_binder_agent", "stage_name": "Dispatch & CRM Workpaper Generator (workpaper_binder_agent)", "status": "OPERATIONAL", "avg_latency_ms": 21, "last_latency_ms": 23 }, { "stage_number": 4, "stage_id": "qa_verifier_agent", "stage_name": "Automated QA & Citation Verification (qa_verifier_agent)", "status": "OPERATIONAL", "avg_latency_ms": 12, "last_latency_ms": 13 } ] }, "preset_scenarios": { "roof_leak_emergency": { "id": "roof_leak_emergency", "label": "Scenario 1: After-Hours Emergency Roof Leak & Hail Tarping", "channel": "After-Hours Voice Trunk + SMS Intake", "raw_input": "INBOUND CALL TRANSCRIPT - 2026-10-26 21:14:08 CT - Channel: After-Hours Voice Trunk\nCaller: David Morales | Callback Phone: (816) 555-0142 | Email: dmorales.kc@example.com\nService Property: 4820 Brookside Blvd, Kansas City, MO 64112 (2-story residential, steep 8/12 pitch architectural shingle roof)\nProblem Reported: Active water intrusion through second-floor master ceiling after 1.75-inch hail and wind gust; roughly 180 sq ft of ridge cap and south valley shingles lifted.\nAccess & Insurance Notes: Homeowner is on site tonight; needs emergency synthetic felt tarp before 7:00 AM rain band and full hail replacement estimate for State Farm claim #SF-90412.\nRequested Action: Dispatch emergency tarping truck within 2 hours and book senior roofing estimator for tomorrow at 8:30 AM CT." }, "commercial_hvac_rtu": { "id": "commercial_hvac_rtu", "label": "Scenario 2: Commercial 15-Ton HVAC RTU High-Pressure Lockout", "channel": "Web Overflow + Dispatch Voice Line", "raw_input": "INBOUND SERVICE REQUEST - 2026-10-26 19:42:19 CT - Channel: Web + Voice Overflow\nContact: Sarah Jenkins, Facilities Director | Phone: (913) 555-0188 | Email: sjenkins@midwestmedicalplaza.example.com\nService Property: 11200 Metcalf Ave, Overland Park, KS 66210 (Commercial 2-story medical office building, roof hatch access)\nProblem Reported: Carrier 15-ton packaged rooftop unit (RTU-3, Model 48TCED16) tripped high-pressure lockout; supply air temperature climbed to 79F across suite 200.\nScope & SLA Notes: Tenant lease requires HVAC restoration within 4 hours; economizer damper actuator also sticking at 15% open; crane not required for compressor swap.\nRequested Action: Dispatch commercial EPA-certified HVAC lead tech tonight for diagnostic + contactor/compressor triage and generate replacement quote workpaper." }, "panel_ev_upgrade": { "id": "panel_ev_upgrade", "label": "Scenario 3: Multi-Truck 400A Panel Upgrade & Dual Fleet EV Chargers", "channel": "Estimator Scope Intake + Call Notes", "raw_input": "INBOUND ESTIMATE SCOPE - 2026-10-26 18:05:44 CT - Channel: Estimator Intake Form + Call Notes\nContact: Marcus Vance, Fleet Operations Manager | Phone: (816) 555-0176 | Email: mvance@heartlandlogistics.example.com\nService Property: 1900 Swift Ave, North Kansas City, MO 64116 (Light industrial fleet depot, 3-phase 480V/208V service entrance)\nProblem Reported: Existing 200A sub-panel at west loading bay is at 92% continuous load; need 400A Eaton heavy-duty panel upgrade plus two 80A Level 2 fleet EV chargers (65 ft EMT conduit run).\nPermit & Timeline Notes: Evergy utility disconnect coordination required; concrete core drill not needed (surface mount along masonry wall); target completion within 10 business days.\nRequested Action: Produce itemized electrical workpaper estimate, assign 2-truck journeyman crew, and schedule site load calculation walk for Wednesday 9:00 AM CT." } }, "runs": [ { "run_id": "run-20261026-c303", "workpaper_id": "WP-20261026-C303", "pipeline_id": "ba-after-hours-intake-triage-workpaper-v2.4", "engine_version": "2.4.0", "status": "COMPLETED", "http_status": 200, "trigger_source": "production_verify_seed", "scenario_id": "panel_ev_upgrade", "scenario_label": "Scenario 3: Multi-Truck 400A Panel Upgrade & Dual Fleet EV Chargers", "timestamp_iso": "2026-10-26T13:17:05.000Z", "timestamp_ct": "2026-10-26 08:17:05 AM CT (UTC-5)", "total_duration_ms": 73, "step_count": 4, "steps_completed": 4, "total_citations": 21, "citation_grounding_pct": 100, "trade_detected": "Commercial & Residential HVAC", "urgency_tier": "TIER-3 SCHEDULED ESTIMATE (<24 hr Walkthrough SLA)", "estimate_formatted": "$2,850 to $5,230", "crew_allocation": "1 Commercial HVAC Lead Tech Truck (EPA Universal, Rooftop Diagnostic Rig)", "input_sha256": "8977534dbac570978a400370167e079517eca2b97f333429761d441f08523d0f", "workpaper_sha256": "4d28a7aecdb1362bec256c0f888f143ab007900630f87ae3b16b7409fbc10f1e", "indexed_lines": [ { "line_no": 1, "citation_tag": "[Source: Line 1]", "char_start": 0, "char_end": 93, "text": "INBOUND ESTIMATE SCOPE - 2026-10-26 18:05:44 CT - Channel: Estimator Intake Form + Call Notes" }, { "line_no": 2, "citation_tag": "[Source: Line 2]", "char_start": 94, "char_end": 212, "text": "Contact: Marcus Vance, Fleet Operations Manager | Phone: (816) 555-0176 | Email: mvance@heartlandlogistics.example.com" }, { "line_no": 3, "citation_tag": "[Source: Line 3]", "char_start": 213, "char_end": 341, "text": "Service Property: 1900 Swift Ave, North Kansas City, MO 64116 (Light industrial fleet depot, 3-phase 480V/208V service entrance)" }, { "line_no": 4, "citation_tag": "[Source: Line 4]", "char_start": 342, "char_end": 535, "text": "Problem Reported: Existing 200A sub-panel at west loading bay is at 92% continuous load; need 400A Eaton heavy-duty panel upgrade plus two 80A Level 2 fleet EV chargers (65 ft EMT conduit run)." }, { "line_no": 5, "citation_tag": "[Source: Line 5]", "char_start": 536, "char_end": 719, "text": "Permit & Timeline Notes: Evergy utility disconnect coordination required; concrete core drill not needed (surface mount along masonry wall); target completion within 10 business days." }, { "line_no": 6, "citation_tag": "[Source: Line 6]", "char_start": 720, "char_end": 883, "text": "Requested Action: Produce itemized electrical workpaper estimate, assign 2-truck journeyman crew, and schedule site load calculation walk for Wednesday 9:00 AM CT." } ], "stages": [ { "stage_id": "intake_agent", "stage_number": 1, "stage_name": "Intake & Payload Validation (intake_agent)", "status": "COMPLETED", "duration_ms": 15, "input_summary": "6 indexed transcript lines (878 chars, SHA-256 8977534dbac5...)", "citations_anchored": 9, "output": { "input_sha256": "8977534dbac570978a400370167e079517eca2b97f333429761d441f08523d0f", "line_count": 6, "entities": { "caller_name": { "value": "Marcus Vance, Fleet Operations Manager", "citation": "[Source: Line 2]", "line_no": 2, "char_span": "94..212", "quote": "Contact: Marcus Vance, Fleet Operations Manager | Phone: (816) 555-0176 | Email: mvance@heartlandlogistics.example.com" }, "callback_phone": { "value": "(816) 555-0176", "citation": "[Source: Line 2]", "line_no": 2, "char_span": "94..212", "quote": "Contact: Marcus Vance, Fleet Operations Manager | Phone: (816) 555-0176 | Email: mvance@heartlandlogistics.example.com" }, "caller_email": { "value": "mvance@heartlandlogistics.example.com", "citation": "[Source: Line 2]", "line_no": 2, "char_span": "94..212", "quote": "Contact: Marcus Vance, Fleet Operations Manager | Phone: (816) 555-0176 | Email: mvance@heartlandlogistics.example.com" }, "service_address": { "value": "1900 Swift Ave, North Kansas City, MO 64116 (Light industrial fleet depot, 3-phase 480V/208V service entrance)", "zip_code": "64116", "citation": "[Source: Line 3]", "line_no": 3, "char_span": "213..341", "quote": "Service Property: 1900 Swift Ave, North Kansas City, MO 64116 (Light industrial fleet depot, 3-phase 480V/208V service entrance)" }, "trade_category": { "value": "Commercial & Residential HVAC", "code": "HVAC_COMMERCIAL", "citation": "[Source: Line 4]", "line_no": 4, "quote": "Problem Reported: Existing 200A sub-panel at west loading bay is at 92% continuous load; need 400A Eaton heavy-duty panel upgrade plus two 80A Level 2 fleet EV chargers (65 ft EMT conduit run)." }, "urgency_tier": { "value": "TIER-3 SCHEDULED ESTIMATE (<24 hr Walkthrough SLA)", "code": "TIER_3", "citation": "[Source: Line 6]", "line_no": 6, "quote": "Requested Action: Produce itemized electrical workpaper estimate, assign 2-truck journeyman crew, and schedule site load calculation walk for Wednesday 9:00 AM CT." }, "primary_problem": { "value": "Existing 200A sub-panel at west loading bay is at 92% continuous load; need 400A Eaton heavy-duty panel upgrade plus two 80A Level 2 fleet EV chargers (65 ft EMT conduit run).", "citation": "[Source: Line 4]", "line_no": 4, "char_span": "342..535", "quote": "Problem Reported: Existing 200A sub-panel at west loading bay is at 92% continuous load; need 400A Eaton heavy-duty panel upgrade plus two 80A Level 2 fleet EV chargers (65 ft EMT conduit run)." }, "secondary_notes": { "value": "Evergy utility disconnect coordination required; concrete core drill not needed (surface mount along masonry wall); target completion within 10 business days.", "citation": "[Source: Line 5]", "line_no": 5, "char_span": "536..719", "quote": "Permit & Timeline Notes: Evergy utility disconnect coordination required; concrete core drill not needed (surface mount along masonry wall); target completion within 10 business days." }, "requested_action": { "value": "Produce itemized electrical workpaper estimate, assign 2-truck journeyman crew, and schedule site load calculation walk for Wednesday 9:00 AM CT.", "citation": "[Source: Line 6]", "line_no": 6, "char_span": "720..883", "quote": "Requested Action: Produce itemized electrical workpaper estimate, assign 2-truck journeyman crew, and schedule site load calculation walk for Wednesday 9:00 AM CT." } } } }, { "stage_id": "pricing_triage_agent", "stage_number": 2, "stage_name": "Scope & Pricing Matrix Engine (pricing_triage_agent)", "status": "COMPLETED", "duration_ms": 22, "input_summary": "Trade=HVAC_COMMERCIAL, Urgency=TIER_3, 3 rate-book rules matched", "citations_anchored": 3, "output": { "rate_book_version": "2026.Q4-KC-NAT", "qualification_verdict": "QUALIFIED - HIGH-PRIORITY FIELD DISPATCH", "crew_allocation": "1 Commercial HVAC Lead Tech Truck (EPA Universal, Rooftop Diagnostic Rig)", "proposed_slot": "Tonight <4 hr SLA Emergency Window", "estimate_low_usd": 2850, "estimate_high_usd": 5230, "estimate_formatted": "$2,850 to $5,230", "missing_intake_fields": [], "line_items": [ { "code": "HV-RTU-105", "item": "After-Hours Commercial 15-Ton RTU High-Pressure Lockout Diagnostic & Refrigerant Circuit Triage", "qty": "1 commercial callout", "low_usd": 480, "high_usd": 680, "rate_book_ref": "2026 Commercial HVAC Matrix Sec 2.1", "citation": "[Source: Line 4]", "source_line": 4 }, { "code": "HV-ACT-212", "item": "Economizer Damper Actuator Assembly Replacement & Linkage Calibration (15-Ton Packaged Unit)", "qty": "1 actuator assembly", "low_usd": 720, "high_usd": 1150, "rate_book_ref": "2026 Commercial HVAC Matrix Sec 4.3", "citation": "[Source: Line 5]", "source_line": 5 }, { "code": "HV-CMP-340", "item": "Contactor / High-Pressure Switch Reset or Stage-1 Scroll Compressor Swap Reserve (No Crane Required)", "qty": "1 reserve scope", "low_usd": 1650, "high_usd": 3400, "rate_book_ref": "2026 Commercial HVAC Matrix Sec 5.1", "citation": "[Source: Line 6]", "source_line": 6 } ] } }, { "stage_id": "workpaper_binder_agent", "stage_number": 3, "stage_name": "Dispatch & CRM Workpaper Generator (workpaper_binder_agent)", "status": "COMPLETED", "duration_ms": 23, "input_summary": "Bound 9 workpaper cells + SMS confirmation + CRM webhook payload", "citations_anchored": 9, "output": { "workpaper_id": "WP-20261026-C303", "cells": [ { "cell_id": "WP-01", "field_label": "Customer / Caller Contact", "field_value": "Marcus Vance, Fleet Operations Manager ((816) 555-0176)", "status": "VERIFIED", "citation_tag": "[Source: Line 2]", "source_line": 2, "source_quote": "Contact: Marcus Vance, Fleet Operations Manager | Phone: (816) 555-0176 | Email: mvance@heartlandlogistics.example.com" }, { "cell_id": "WP-02", "field_label": "Service Property & ZIP", "field_value": "1900 Swift Ave, North Kansas City, MO 64116 (Light industrial fleet depot, 3-phase 480V/208V service entrance)", "status": "VERIFIED", "citation_tag": "[Source: Line 3]", "source_line": 3, "source_quote": "Service Property: 1900 Swift Ave, North Kansas City, MO 64116 (Light industrial fleet depot, 3-phase 480V/208V service entrance)" }, { "cell_id": "WP-03", "field_label": "Trade Classification", "field_value": "Commercial & Residential HVAC", "status": "VERIFIED", "citation_tag": "[Source: Line 4]", "source_line": 4, "source_quote": "Problem Reported: Existing 200A sub-panel at west loading bay is at 92% continuous load; need 400A Eaton heavy-duty panel upgrade plus two 80A Level 2 fleet EV chargers (65 ft EMT conduit run)." }, { "cell_id": "WP-04", "field_label": "Urgency & Dispatch SLA", "field_value": "TIER-3 SCHEDULED ESTIMATE (<24 hr Walkthrough SLA)", "status": "VERIFIED", "citation_tag": "[Source: Line 6]", "source_line": 6, "source_quote": "Requested Action: Produce itemized electrical workpaper estimate, assign 2-truck journeyman crew, and schedule site load calculation walk for Wednesday 9:00 AM CT." }, { "cell_id": "WP-05", "field_label": "Primary Reported Scope", "field_value": "Existing 200A sub-panel at west loading bay is at 92% continuous load; need 400A Eaton heavy-duty panel upgrade plus two 80A Level 2 fleet EV chargers (65 ft EMT conduit run).", "status": "VERIFIED", "citation_tag": "[Source: Line 4]", "source_line": 4, "source_quote": "Problem Reported: Existing 200A sub-panel at west loading bay is at 92% continuous load; need 400A Eaton heavy-duty panel upgrade plus two 80A Level 2 fleet EV chargers (65 ft EMT conduit run)." }, { "cell_id": "WP-06", "field_label": "Site Access, Claim & Permit Notes", "field_value": "Evergy utility disconnect coordination required; concrete core drill not needed (surface mount along masonry wall); target completion within 10 business days.", "status": "VERIFIED", "citation_tag": "[Source: Line 5]", "source_line": 5, "source_quote": "Permit & Timeline Notes: Evergy utility disconnect coordination required; concrete core drill not needed (surface mount along masonry wall); target completion within 10 business days." }, { "cell_id": "WP-07", "field_label": "Crew & Truck Allocation", "field_value": "1 Commercial HVAC Lead Tech Truck (EPA Universal, Rooftop Diagnostic Rig)", "status": "VERIFIED", "citation_tag": "[Source: Line 6]", "source_line": 6, "source_quote": "Requested Action: Produce itemized electrical workpaper estimate, assign 2-truck journeyman crew, and schedule site load calculation walk for Wednesday 9:00 AM CT." }, { "cell_id": "WP-08", "field_label": "Preliminary Estimate Band (2026 Rate Book)", "field_value": "$2,850 to $5,230 (3 cited scope items)", "status": "VERIFIED", "citation_tag": "[Source: Line 4]", "source_line": 4, "source_quote": "Problem Reported: Existing 200A sub-panel at west loading bay is at 92% continuous load; need 400A Eaton heavy-duty panel upgrade plus two 80A Level 2 fleet EV chargers (65 ft EMT conduit run)." }, { "cell_id": "WP-09", "field_label": "Proposed Dispatch / Walkthrough Slot", "field_value": "Tonight <4 hr SLA Emergency Window", "status": "VERIFIED", "citation_tag": "[Source: Line 6]", "source_line": 6, "source_quote": "Requested Action: Produce itemized electrical workpaper estimate, assign 2-truck journeyman crew, and schedule site load calculation walk for Wednesday 9:00 AM CT." } ], "sms_confirmation_payload": { "to": "(816) 555-0176", "sender_profile": "Blur Agentic Dispatch", "message_body": "Hi Marcus Vance, we logged your Commercial & Residential HVAC request for 1900 Swift Ave, North Kansas City, MO 64116 (Light industrial fleet depot, 3-phase 480V/208V service entrance). Assigned crew: 1 Commercial HVAC Lead Tech Truck (EPA Universal, Rooftop Diagnostic Rig). Slot: Tonight <4 hr SLA Emergency Window. Preliminary rate-book range: $2,850 to $5,230. Reply 1 to confirm." }, "crm_webhook_payload": { "event": "blur_agentic.workpaper.bound", "workpaper_id": "WP-20261026-C303", "engine_version": "2.4.0", "qualification": "QUALIFIED - HIGH-PRIORITY FIELD DISPATCH", "customer": { "name": "Marcus Vance, Fleet Operations Manager", "phone": "(816) 555-0176", "email": "mvance@heartlandlogistics.example.com", "property": "1900 Swift Ave, North Kansas City, MO 64116 (Light industrial fleet depot, 3-phase 480V/208V service entrance)", "zip": "64116" }, "dispatch": { "trade_code": "HVAC_COMMERCIAL", "urgency_code": "TIER_3", "crew_allocation": "1 Commercial HVAC Lead Tech Truck (EPA Universal, Rooftop Diagnostic Rig)", "proposed_slot": "Tonight <4 hr SLA Emergency Window" }, "estimate": { "currency": "USD", "low_usd": 2850, "high_usd": 5230, "formatted": "$2,850 to $5,230", "line_items": [ { "code": "HV-RTU-105", "item": "After-Hours Commercial 15-Ton RTU High-Pressure Lockout Diagnostic & Refrigerant Circuit Triage", "qty": "1 commercial callout", "low_usd": 480, "high_usd": 680, "rate_book_ref": "2026 Commercial HVAC Matrix Sec 2.1", "citation": "[Source: Line 4]", "source_line": 4 }, { "code": "HV-ACT-212", "item": "Economizer Damper Actuator Assembly Replacement & Linkage Calibration (15-Ton Packaged Unit)", "qty": "1 actuator assembly", "low_usd": 720, "high_usd": 1150, "rate_book_ref": "2026 Commercial HVAC Matrix Sec 4.3", "citation": "[Source: Line 5]", "source_line": 5 }, { "code": "HV-CMP-340", "item": "Contactor / High-Pressure Switch Reset or Stage-1 Scroll Compressor Swap Reserve (No Crane Required)", "qty": "1 reserve scope", "low_usd": 1650, "high_usd": 3400, "rate_book_ref": "2026 Commercial HVAC Matrix Sec 5.1", "citation": "[Source: Line 6]", "source_line": 6 } ] }, "human_approval_gate": "REQUIRED_BEFORE_FINAL_PRICE_OVERRIDE_OR_OUTBOUND_SEND" } } }, { "stage_id": "qa_verifier_agent", "stage_number": 4, "stage_name": "Automated QA & Citation Verification (qa_verifier_agent)", "status": "COMPLETED", "duration_ms": 13, "input_summary": "Cross-checked 9 workpaper cells against 6 raw intake lines", "citations_anchored": 9, "output": { "verdict": "PASS - 100% CITATION GROUNDED", "fields_audited": 9, "citations_verified": 9, "citation_grounding_pct": 100, "ungrounded_hallucinations": 0, "privacy_and_style_gate": "PASS (0 violations)", "workpaper_sha256": "4d28a7aecdb1362bec256c0f888f143ab007900630f87ae3b16b7409fbc10f1e", "cell_audits": [ { "cell_id": "WP-01", "citation_tag": "[Source: Line 2]", "source_line": 2, "grounded": true }, { "cell_id": "WP-02", "citation_tag": "[Source: Line 3]", "source_line": 3, "grounded": true }, { "cell_id": "WP-03", "citation_tag": "[Source: Line 4]", "source_line": 4, "grounded": true }, { "cell_id": "WP-04", "citation_tag": "[Source: Line 6]", "source_line": 6, "grounded": true }, { "cell_id": "WP-05", "citation_tag": "[Source: Line 4]", "source_line": 4, "grounded": true }, { "cell_id": "WP-06", "citation_tag": "[Source: Line 5]", "source_line": 5, "grounded": true }, { "cell_id": "WP-07", "citation_tag": "[Source: Line 6]", "source_line": 6, "grounded": true }, { "cell_id": "WP-08", "citation_tag": "[Source: Line 4]", "source_line": 4, "grounded": true }, { "cell_id": "WP-09", "citation_tag": "[Source: Line 6]", "source_line": 6, "grounded": true } ] } } ], "workpaper": { "workpaper_id": "WP-20261026-C303", "cells": [ { "cell_id": "WP-01", "field_label": "Customer / Caller Contact", "field_value": "Marcus Vance, Fleet Operations Manager ((816) 555-0176)", "status": "VERIFIED", "citation_tag": "[Source: Line 2]", "source_line": 2, "source_quote": "Contact: Marcus Vance, Fleet Operations Manager | Phone: (816) 555-0176 | Email: mvance@heartlandlogistics.example.com" }, { "cell_id": "WP-02", "field_label": "Service Property & ZIP", "field_value": "1900 Swift Ave, North Kansas City, MO 64116 (Light industrial fleet depot, 3-phase 480V/208V service entrance)", "status": "VERIFIED", "citation_tag": "[Source: Line 3]", "source_line": 3, "source_quote": "Service Property: 1900 Swift Ave, North Kansas City, MO 64116 (Light industrial fleet depot, 3-phase 480V/208V service entrance)" }, { "cell_id": "WP-03", "field_label": "Trade Classification", "field_value": "Commercial & Residential HVAC", "status": "VERIFIED", "citation_tag": "[Source: Line 4]", "source_line": 4, "source_quote": "Problem Reported: Existing 200A sub-panel at west loading bay is at 92% continuous load; need 400A Eaton heavy-duty panel upgrade plus two 80A Level 2 fleet EV chargers (65 ft EMT conduit run)." }, { "cell_id": "WP-04", "field_label": "Urgency & Dispatch SLA", "field_value": "TIER-3 SCHEDULED ESTIMATE (<24 hr Walkthrough SLA)", "status": "VERIFIED", "citation_tag": "[Source: Line 6]", "source_line": 6, "source_quote": "Requested Action: Produce itemized electrical workpaper estimate, assign 2-truck journeyman crew, and schedule site load calculation walk for Wednesday 9:00 AM CT." }, { "cell_id": "WP-05", "field_label": "Primary Reported Scope", "field_value": "Existing 200A sub-panel at west loading bay is at 92% continuous load; need 400A Eaton heavy-duty panel upgrade plus two 80A Level 2 fleet EV chargers (65 ft EMT conduit run).", "status": "VERIFIED", "citation_tag": "[Source: Line 4]", "source_line": 4, "source_quote": "Problem Reported: Existing 200A sub-panel at west loading bay is at 92% continuous load; need 400A Eaton heavy-duty panel upgrade plus two 80A Level 2 fleet EV chargers (65 ft EMT conduit run)." }, { "cell_id": "WP-06", "field_label": "Site Access, Claim & Permit Notes", "field_value": "Evergy utility disconnect coordination required; concrete core drill not needed (surface mount along masonry wall); target completion within 10 business days.", "status": "VERIFIED", "citation_tag": "[Source: Line 5]", "source_line": 5, "source_quote": "Permit & Timeline Notes: Evergy utility disconnect coordination required; concrete core drill not needed (surface mount along masonry wall); target completion within 10 business days." }, { "cell_id": "WP-07", "field_label": "Crew & Truck Allocation", "field_value": "1 Commercial HVAC Lead Tech Truck (EPA Universal, Rooftop Diagnostic Rig)", "status": "VERIFIED", "citation_tag": "[Source: Line 6]", "source_line": 6, "source_quote": "Requested Action: Produce itemized electrical workpaper estimate, assign 2-truck journeyman crew, and schedule site load calculation walk for Wednesday 9:00 AM CT." }, { "cell_id": "WP-08", "field_label": "Preliminary Estimate Band (2026 Rate Book)", "field_value": "$2,850 to $5,230 (3 cited scope items)", "status": "VERIFIED", "citation_tag": "[Source: Line 4]", "source_line": 4, "source_quote": "Problem Reported: Existing 200A sub-panel at west loading bay is at 92% continuous load; need 400A Eaton heavy-duty panel upgrade plus two 80A Level 2 fleet EV chargers (65 ft EMT conduit run)." }, { "cell_id": "WP-09", "field_label": "Proposed Dispatch / Walkthrough Slot", "field_value": "Tonight <4 hr SLA Emergency Window", "status": "VERIFIED", "citation_tag": "[Source: Line 6]", "source_line": 6, "source_quote": "Requested Action: Produce itemized electrical workpaper estimate, assign 2-truck journeyman crew, and schedule site load calculation walk for Wednesday 9:00 AM CT." } ], "sms_confirmation_payload": { "to": "(816) 555-0176", "sender_profile": "Blur Agentic Dispatch", "message_body": "Hi Marcus Vance, we logged your Commercial & Residential HVAC request for 1900 Swift Ave, North Kansas City, MO 64116 (Light industrial fleet depot, 3-phase 480V/208V service entrance). Assigned crew: 1 Commercial HVAC Lead Tech Truck (EPA Universal, Rooftop Diagnostic Rig). Slot: Tonight <4 hr SLA Emergency Window. Preliminary rate-book range: $2,850 to $5,230. 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Reply 1 to confirm." }, "crm_webhook_payload": { "event": "blur_agentic.workpaper.bound", "workpaper_id": "WP-20261026-A101", "engine_version": "2.4.0", "qualification": "QUALIFIED - HIGH-PRIORITY FIELD DISPATCH", "customer": { "name": "David Morales", "phone": "(816) 555-0142", "email": "dmorales.kc@example.com", "property": "4820 Brookside Blvd, Kansas City, MO 64112 (2-story residential, steep 8/12 pitch architectural shingle roof)", "zip": "64112" }, "dispatch": { "trade_code": "ROOFING_STORM", "urgency_code": "TIER_1", "crew_allocation": "1 After-Hours Emergency Tarp Truck + 1 Senior Hail/Storm Estimator", "proposed_slot": "Emergency Tarp <2 hrs + Estimator Walk Tomorrow 8:30 AM CT" }, "estimate": { "currency": "USD", "low_usd": 2100, "high_usd": 3150, "formatted": "$2,100 to $3,150", "line_items": [ { "code": "RF-EMG-101", "item": "After-Hours Emergency Synthetic Felt Tarping & Ridge Weatherproofing (up to 200 sq ft, steep 8/12 pitch)", "qty": "1 mobilization + 180 sq ft", "low_usd": 650, "high_usd": 950, "rate_book_ref": "2026 Roofing Rate Book Sec 1.2", "citation": "[Source: Line 4]", "source_line": 4 }, { "code": "RF-REP-204", "item": "South Valley & Ridge Cap Architectural Shingle Section Tear-Off, Ice/Water Shield & Decking Verification", "qty": "2.5 squares", "low_usd": 1450, "high_usd": 2200, "rate_book_ref": "2026 Roofing Rate Book Sec 3.4", "citation": "[Source: Line 4]", "source_line": 4 }, { "code": "RF-INS-310", "item": "Full 2-Story Hail Damage Photo Documentation & Xactimate Scope Binder for Carrier Claim", "qty": "1 complete inspection binder", "low_usd": 0, "high_usd": 0, "rate_book_ref": "Credited on Approved Replacement Scope", "citation": "[Source: Line 5]", "source_line": 5 } ] }, "human_approval_gate": "REQUIRED_BEFORE_FINAL_PRICE_OVERRIDE_OR_OUTBOUND_SEND" } }, "qa_audit": { "verdict": "PASS - 100% CITATION GROUNDED", "fields_audited": 9, "citations_verified": 9, "citation_grounding_pct": 100, "ungrounded_hallucinations": 0, "privacy_and_style_gate": "PASS (0 violations)", "workpaper_sha256": "9d620fdca94525e4eaad6a8218d9a099283a066ea1502a0c603689f4c5b31a89", "cell_audits": [ { "cell_id": "WP-01", "citation_tag": "[Source: Line 2]", "source_line": 2, "grounded": true }, { "cell_id": "WP-02", "citation_tag": "[Source: Line 3]", "source_line": 3, "grounded": true }, { "cell_id": "WP-03", "citation_tag": "[Source: Line 4]", "source_line": 4, "grounded": true }, { "cell_id": "WP-04", "citation_tag": "[Source: Line 6]", "source_line": 6, "grounded": true }, { "cell_id": "WP-05", "citation_tag": "[Source: Line 4]", "source_line": 4, "grounded": true }, { "cell_id": "WP-06", "citation_tag": "[Source: Line 5]", "source_line": 5, "grounded": true }, { "cell_id": "WP-07", "citation_tag": "[Source: Line 6]", "source_line": 6, "grounded": true }, { "cell_id": "WP-08", "citation_tag": "[Source: Line 4]", "source_line": 4, "grounded": true }, { "cell_id": "WP-09", "citation_tag": "[Source: Line 6]", "source_line": 6, "grounded": true } ] } } ] }